CartridgeOne stands by our products and the satisfaction of our customers. All of our compatible and remanufactured products are covered under a one-year warranty starting from the shipping date, provided the product is at least 70% full, in the original packaging and not altered or damaged.

To make a return, please follow the steps below:

1. If you wish to make a return, please call CartridgeOne at (02) 89648299 or 0423666909 email admin@cartridgeone.net.au to obtain a Return Merchandize Authorization (RMA) number before sending the product(s) back.
2. Please send product(s) back within 30 days of the date your RMA number was issued. Shipping arrangements and costs for returned items will be the customer’s responsibility.
3. Goods being returned to our warehouse in some cases may be picked up by a courier arranged by us otherwise must be sent on a freight paid basis. It is the customers' responsibility to ensure they have a proof of delivery in case your goods go missing in transit. In the case of faulty goods being returned just keep a record of the cost so that we can credit it to you.
4. If there are faulty goods, please contact to which you will need to pack the goods and send them to us. We will then evaluate them to verify the fault or the condition and contact you to advise the result. If the product has been refilled or tampered with in any way, the credit will be rejected. Please ensure that all cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
5. Once your goods have been returned and a credit approved, you can either request a refund or replacement.
6. Refunds will be processed once the returned items are examined by CartridgeOne to confirm the products are at least 70% full, in the original packaging and not altered or damaged. Refunds will be issued in the original form of payment.

Changes or Cancellations

If you wish to change or cancel your order, please call 02 89648299/ 0423666909 immediately. If this product has yet not been dispatched you will be given a full refund.

Large and Heavy orders cannot be sent to P.O. Boxes due to restrictions imposed by Australia Post. Please make alternative delivery arrangements for these orders.